Refund policy

SHRDED Refund Policy

Last updated: 1 October 2026

At SHRDED we stand behind the quality of our products. There are two ways to be looked after if a product is not right for you: return an unopened product for a refund, or, if you already tried it, request our 30% satisfaction refund and keep the product. This policy applies to customers in the United States of America (USA) and the United Kingdom (UK). The voluntary refund routes below are additional to your statutory rights; the UK consumer provisions below take priority where they conflict.

1. Unopened returns within 30 days

If your product is still sealed and unopened, you can return it to our warehouse for a refund of the product price.

- Condition. The product must be unopened, unused, and in its original sealed packaging. Any product with a broken seal, damaged packaging, or signs of use cannot be accepted.
- Timing. Your return request must be submitted within 30 days of the confirmed delivery date. Email contact@shrded.co before sending anything back so we can confirm eligibility and share the correct return address.
- Return shipping is at your cost. You are responsible for arranging and paying the return shipment to our warehouse. We recommend using a tracked service, because we can only refund products that reach us in the required condition.
- Overseas duties and taxes. If you are returning from outside the European Union, please note that customs duties, import taxes, brokerage fees or any similar charges levied on the return shipment are your responsibility. Any charges billed to us on delivery of your return will be deducted from your refund.
- Refund. Once we receive and inspect your return, we will refund the product purchase price to your original payment method. Original outbound shipping and handling fees are not refundable. Refunds usually appear within 7 to 10 business days, depending on your bank.
- Lost returns. We cannot refund a return that does not reach our warehouse. Please keep your tracking number until the refund has been processed.

2. First-order 30% satisfaction refund within 90 days

If you have already opened and tried the product and are not satisfied with the effects, you can request a refund of 30% of your order value within 90 days of delivery and keep the product. Nothing needs to be sent back.

The 30% Satisfaction Refund applies to your first SHRDED order only. Second and subsequent orders, one-time repeat purchases, subscription renewals and any other recurring charges are not eligible for the 30% refund. Unopened returns (see above) remain available on any order within 30 days of delivery.

3. Why opened products cannot be restocked

SHRDED products are ingestible supplements. Once packaging has been opened, we can no longer verify how the product has been stored or handled, and we cannot restock or redistribute an opened consumable. For that reason, under our voluntary returns policy, opened products are eligible only for the 30% satisfaction refund above. This does not restrict your statutory rights regarding faulty, damaged or misdescribed goods.

- Customer safety. Once the seal is broken, storage conditions and handling can no longer be verified, which creates potential safety risks.
- Product integrity. The authenticity and integrity of an opened consumable cannot be guaranteed once it has left our controlled supply chain.
- Consumer protection. A no-restock policy on opened products protects every customer by ensuring that only sealed, verifiable products are distributed.
- Industry best practice. Supplement and wellness companies widely apply the same standard for safety, quality and regulatory reasons.

4. How to request a return or refund

- Contact us first. Email contact@shrded.co from the address you ordered with, tell us which product and order, and whether it is unopened or already tried.
- Unopened return. We will confirm eligibility and send you the return address for our warehouse. Ship the product back at your own cost. Once it arrives and is inspected, we refund the product price.
- 30% satisfaction refund. Tell us how you got on with the product and we will process the 30% refund. You keep the product.
- Processing. Approved refunds go back to your original payment method and usually appear within 7 to 10 business days, depending on your bank.

5. Exclusions from the voluntary refund offers

- Opened products from second or subsequent orders, subscription renewals or any recurring charges. The 30% satisfaction refund covers your first SHRDED order only.
- Any product returned in opened, unsealed, damaged or used condition (not eligible for a return refund).
- Unopened return requests submitted more than 30 days after delivery, or 30% satisfaction refund requests submitted more than 90 days after delivery.
- Original outbound shipping and handling fees.
- Return shipping costs and any customs duties, import taxes or brokerage fees on returns.

6. Damaged incorrect or missing orders

This policy is about satisfaction and voluntary returns. If your order arrived damaged, arrived incorrect, or never arrived at all, that is a different matter entirely and is not limited to 30% or to your first order. Contact us and we will put it right at no cost to you.

7. Subscriptions

If your purchase includes a subscription, the 30% Satisfaction Refund applies only to the first delivery. Later renewals are outside the scope of the 30% refund, whether they occur within 90 days of the initial order or later. Any unopened product from any delivery can still be returned to our warehouse at your cost, within 30 days of that delivery, for a refund of the product price.

You are responsible for managing or cancelling your subscription before your next billing date. You can manage, pause or cancel your subscription at any time at https://shrded.co/a/loop_subscriptions/customer, or by emailing contact@shrded.co. If you email us before a renewal is due, we will stop it for you.

8. Your statutory rights

By completing a purchase on shrded.co you acknowledge that you have read, understood and agreed to this Refund Policy in full, including all eligibility requirements and limitations. Nothing in this policy affects your statutory rights.

Additional rights for UK consumers

For eligible online purchases, you may cancel without giving a reason by notifying us within 14 days after receiving the goods, and then have another 14 days to send them back. Email contact@shrded.co with a clear cancellation statement. Any applicable statutory cancellation right takes priority over our voluntary return conditions.

The statutory change-of-mind right ceases to apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if they are unsealed after delivery. It also does not apply to goods that are liable to deteriorate or expire rapidly. These exceptions do not remove your rights if goods are faulty or misdescribed.

For a statutory cancellation, we refund the product price and the cost of our least expensive standard outbound delivery option. Extra charges for upgraded delivery are not refundable. We may make a deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. We refund without undue delay and no later than 14 days after receiving the goods back or evidence of return, whichever is earlier. If no goods were supplied, we refund within 14 days after being told of the cancellation. Refunds use the original payment method unless otherwise expressly agreed, without a refund fee.

You pay direct return postage for a change-of-mind return where we informed you of this before purchase. Statutory refunds and return-cost rights are not restricted by our voluntary-policy exclusions of shipping charges, customs deductions or lost returns. We pay reasonable return costs where legally required, including for faulty or misdescribed goods. The 30% limit, first-order restriction and voluntary claim windows do not limit your statutory remedies.

Any more favourable guarantee expressly offered to you when you placed your order continues to apply to that order. Mandatory US federal and state consumer rights also remain unaffected.

9. Contact us

If you have questions about your refund eligibility or need assistance, please contact our Customer Support team at contact@shrded.co. For voluntary returns, contact us within 30 days of delivery; for the first-order 30% satisfaction refund, contact us within 90 days of delivery. These voluntary-policy deadlines do not restrict your statutory rights. We are here to help and will respond as quickly as we can.

SHRDED is operated by Penfa LLC.
Business correspondence address: 33 N Gould St, Sheridan, WY 82801, United States.
Email: contact@shrded.co.

Please contact us for the warehouse return address before sending goods back. The business correspondence address above is not the return address.