Terms of service

SHRDED Terms of Service

Last updated: 1 October 2026

About these terms

These Terms of Service ("Terms") govern your access to and use of the SHRDED website at shrded.co (the "Site"), operated by Penfa LLC ("SHRDED," "we," "us," or "our"). By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

We may update these Terms at any time by posting the revised version on this page. Your continued use of the Site following any changes constitutes acceptance of those changes.

These Terms cover customers in the United States of America (USA) and the United Kingdom (UK). The UK consumer provisions below take priority over any conflicting wording for UK consumers. Mandatory rights under applicable US federal or state law also remain unaffected. Any more favourable guarantee expressly offered to you when you placed your order continues to apply to that order.

Our Site is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

Eligibility and use of the website

By using this Site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are allowing a minor to use this Site, you accept full responsibility for their activity.

You agree not to use this Site for any unlawful purpose, to transmit harmful code, or to violate any applicable laws. Breach of these Terms may result in termination of your access.

You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account. Please keep your login credentials secure and notify us immediately of any unauthorised use.

Products and supplement information

Certain products may be available exclusively online and in limited quantities. We reserve the right to limit sales, discontinue products, or refuse orders at our sole discretion.

We make every effort to display our products accurately. However, we cannot guarantee that colours shown on your screen will match the actual product exactly.

The information on this Site is for general informational purposes only and is not intended as medical advice. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult your healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition. Always consult a qualified healthcare provider before using any product.

Individual results may vary. Testimonials and reviews on our Site reflect individual experiences and are not guaranteed outcomes. Results depend on a variety of factors including lifestyle, health conditions, and consistent use.

Orders prices and payment

Your order constitutes an offer to purchase. We are not obligated to accept any order and may cancel orders at our discretion. A binding contract is formed only when you receive an order confirmation email from us.

All prices are subject to change without notice. The price charged will be the price displayed at the time of your order. For US customers, prices exclude applicable taxes and shipping costs unless stated otherwise; these will be calculated and displayed before you place your order. For UK customers, displayed prices include applicable taxes. Mandatory delivery charges will be included in the total price where calculable, or clearly explained where they depend on your delivery address, and the final total will be shown before you place your order.

By submitting payment information, you confirm that you are authorised to use the payment method, that all information is accurate, and that sufficient funds are available. We are not responsible for any fees charged by your bank or card issuer.

Cancelling an order before dispatch

If you contact us before your order has been dispatched, we will place it on hold immediately so it cannot leave our warehouse, and a member of our team will confirm the cancellation and refund that order in full. Email [contact@shrded.co](mailto:contact@shrded.co) as soon as you can, because orders are usually dispatched quickly.

Once an order has been handed to the carrier we are no longer able to stop it, and it will be delivered to you. In that case the Refunds section below applies. We will always tell you honestly whether an order could be stopped in time.

Subscriptions

If you purchase a subscription, you will be charged automatically on a recurring basis until you cancel. To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your scheduled billing date. Cancellation requests received after your billing date will take effect the following billing period.

You can change, pause or cancel your subscription at any time. There is no minimum term and no cancellation fee. Manage it yourself at [Manage your SHRDED subscription](https://shrded.co/a/loop_subscriptions/customer), or email [contact@shrded.co](mailto:contact@shrded.co) from the address you ordered with and we will take care of it for you.

If a subscription arrives too often or at the wrong moment, we can also:

- pause it for a period;
- skip your next delivery;
- change the frequency;
- move your next delivery date.

Tell us what would suit you better and we will set it up.

If your subscription includes a bundle with one or more free products, please note that free products are included with your initial purchase only. Starting from your first renewal, free products will no longer be included in your subscription deliveries. Only the core subscription items will be charged and shipped on an ongoing basis.

Shipping

We will arrange shipment of your order as specified during checkout. Shipping dates are estimates only and are not guaranteed. Title and risk of loss transfer to you upon delivery to the carrier.

For full details, please review our Shipping Policy.

Returns and refunds

We offer two refund routes within 30 days of delivery. For full details, please read our Refund Policy.

If your product is unopened and in its original sealed packaging, you can return it to our warehouse in Poland for a refund of the product price. Contact [contact@shrded.co](mailto:contact@shrded.co) first to confirm eligibility and receive the return address. Return shipping is at your cost, and any customs duties, import taxes or brokerage fees on returns from outside the European Union are your responsibility. Original outbound shipping and handling fees are not refundable.

If you have already opened and tried a product and are not satisfied with the effects, you can request a refund of 30% of your order value and keep the product. The 30% Satisfaction Refund applies to your first SHRDED order only. Second and subsequent orders, one-time repeat purchases and all subscription renewals are not eligible for the 30% refund. Unopened returns remain available on any order within the 30-day window.

- Refunds are credited to the original payment method and usually appear within 7 to 10 business days, depending on your bank.
- Original outbound shipping and handling fees are not refundable.
- Return shipping costs and any customs duties or import taxes on returns are the customer's responsibility.

The routes above cover voluntary returns and satisfaction. If your order arrives damaged or incorrect, or does not arrive at all, contact us and we will put it right at no cost to you. Those situations are not limited to 30% or to your first order.

To prevent abuse, we reserve the right to refuse refund requests from customers who have requested more than two refunds within a 12-month period.

Nothing in this section affects your statutory rights.

Intellectual property and submissions

All content on this Site, including text, graphics, logos, and images, is the property of SHRDED or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written permission.

By submitting any content to us, including comments, feedback, or suggestions, you grant SHRDED an unrestricted, royalty-free licence to use, edit, publish, and distribute such content. You agree that your submissions will not violate the rights of others or contain unlawful or harmful material.

Third party services

Our Site may contain links to third-party websites or offer access to third-party tools. We do not control and are not responsible for the content, accuracy, or practices of third parties. Your use of third-party services is at your own risk and subject to their terms.

Prohibited uses

You agree not to use the Site:

- for any unlawful purpose;
- to violate any laws or regulations;
- to infringe on intellectual property rights;
- to harass, abuse, or discriminate against others;
- to submit false or misleading information;
- to upload malware or malicious code;
- to collect personal information without consent;
- to spam, scrape, or crawl the Site;
- to interfere with security features;
- or for any obscene or immoral purpose.

Violation of these rules may result in immediate termination of your access.

Warranties and liability

The Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

To the maximum extent permitted by law, SHRDED and its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Site or products purchased through it.

Our total liability to you shall not exceed the amount you paid to SHRDED in the twelve months preceding the claim, or one hundred dollars ($100), whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the minimum extent permitted by applicable law.

Indemnity

You agree to indemnify and hold harmless SHRDED, its officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.

US arbitration and disputes

The arbitration provisions in this section apply to US customers only, subject to applicable law. UK consumers are not required to arbitrate disputes and retain the court rights explained below. Please read this section carefully. It affects your legal rights.

You agree that any dispute arising from these Terms, our products, services, or marketing practices shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator shall apply Wyoming substantive law consistent with the Federal Arbitration Act.

You agree to resolve disputes on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative proceedings.

You may opt out of this arbitration agreement within 30 days of your first purchase by sending written notice to Penfa LLC, Attn: Legal Department, 33 N Gould St, Sheridan, WY 82801, United States. Include your name, the product purchased, and your intent to opt out.

SHRDED may seek injunctive relief in court for intellectual property disputes. Such claims shall be brought in the state or federal courts of Wyoming.

Nothing in this section removes any right you may have to bring a claim in the courts of your own country where applicable law gives you that right.

Governing law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles. Where you are a consumer resident in a jurisdiction whose law gives you additional protection that cannot be waived by agreement, that protection continues to apply to you.

Electronic communications

We use the contact details you provide to send electronic communications needed to manage your order or account, including order confirmations and service updates. We send promotional emails where you have separately consented or where another lawful permission applies, with an option to unsubscribe. Providing an email address or agreeing to these Terms does not by itself constitute consent to marketing.

If you opt in to receive text messages, you consent to transactional and promotional messages from SHRDED. Message frequency varies, and standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. We may share your information with service providers who help deliver these messages.

General provisions

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, war, labour disputes, or supply chain disruptions.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

You may not assign your rights under these Terms without our written consent. Any unauthorised assignment is void.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and Cancellation Policy, constitute the entire agreement between you and SHRDED regarding your use of the Site.

Contact

If you have questions about these Terms, please reach out to us.

- Email. [contact@shrded.co](mailto:contact@shrded.co)
- Address. Penfa LLC, 33 N Gould St, Sheridan, WY 82801, United States

These Terms of Service may be updated periodically. Please review this page regularly for the latest version.

Text messages

If you separately opt in to receive marketing text messages, you agree to receive recurring automated marketing text messages from SHRDED at the number you provide. Order-related text messages are sent where permitted by applicable law. Providing your mobile number does not by itself constitute consent to marketing. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Questions: contact@shrded.co

UK consumer rights

The provisions in this section apply when you buy as a consumer in the United Kingdom. They take priority over any conflicting provision in these Terms, including the voluntary refund routes, shipping-risk wording, cancellation cutoffs, refund limits, liability exclusions, indemnity and dispute provisions above.

Your legal rights are additional to the 30-day voluntary return and 30% first-order satisfaction offers. Faulty, damaged, misdescribed or missing goods remain subject to your statutory rights and remedies. These rights are not limited to a 30% refund, your first order, a 30-day voluntary return window or a maximum number of refund requests.

For eligible online purchases, you can cancel without giving a reason by notifying us within 14 days after you, or a person you nominate other than the carrier, receives the goods. For multiple goods ordered together but delivered separately, the period generally runs from receipt of the last item. For a contract for regular delivery of goods over a defined period, it generally runs from receipt of the first delivery. You then have a further 14 days after telling us to send the goods back. Email contact@shrded.co with a clear statement that you wish to cancel. You may use the cancellation form below, but you do not have to.

The statutory change-of-mind right does not apply to goods that are liable to deteriorate or expire rapidly. It ceases to apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if they are unsealed after delivery. This does not remove your rights if the goods are faulty or misdescribed. Our separate voluntary satisfaction offer may still apply to an opened product under its stated conditions.

When you exercise a statutory cancellation right, we refund the price paid and the cost of our least expensive standard outbound delivery option. Extra costs for an upgraded delivery option are not refundable. We may make a deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law allows. We make the refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were supplied, we refund within 14 days after being informed of the cancellation. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.

For a change-of-mind return, you pay the direct return postage costs where we informed you of this before purchase. Contact us for the return address in Poland. We bear reasonable return costs where the law requires, including for faulty or misdescribed goods. The voluntary policy's exclusion of original outbound shipping and handling charges does not override the statutory refund rules above.

Where we arrange delivery, the goods normally remain at our risk until you, or a person you nominate other than the carrier, takes physical possession. If you independently commission a carrier that we did not offer, risk passes when the goods are handed to that carrier. Agreed delivery obligations and your statutory remedies for late or failed delivery are not excluded by an estimated delivery date or an event beyond our control.

The subscription cancellation cutoff does not restrict any statutory cancellation right. Cancelling a subscription stops future renewals in accordance with the applicable cancellation rules; any right to cancel or obtain a refund for an already charged order is assessed separately under these Terms and applicable law. Recurring charges require your agreement to the subscription offer presented before purchase.

Your goods must be of satisfactory quality, fit for their applicable purpose and as described. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. The US warranty disclaimers, monetary liability cap and indemnity do not reduce your mandatory UK consumer rights.

You retain the protection of mandatory consumer law in the part of the UK where you live. You may bring proceedings in the courts of that part of the UK. The Wyoming law, arbitration and court provisions do not require you to give up those protections or bring a consumer claim in the United States.

Changes to these Terms do not retrospectively reduce the rights or guarantees attached to an order you have already placed. Any changes affecting an ongoing subscription will be communicated and applied in accordance with applicable law.

Model cancellation form for UK consumers

Complete and return this form only if you wish to cancel an eligible contract. Send it to Penfa LLC, 33 N Gould St, Sheridan, WY 82801, United States, or email contact@shrded.co. This is the correspondence address; contact us for the address for returning goods.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Delete whichever does not apply.