Shipping policy

SHRDED Shipping Policy

Last updated: 1 October 2026

About SHRDED

SHRDED is a brand operated by Penfa LLC. Through our online store shrded.co, we serve customers in the United States of America (USA) and the United Kingdom (UK) who value quality and reliability. Transparency and a smooth delivery experience are at the heart of everything we do.

Shipping Destinations

We ship to the United States and the United Kingdom. Please note that delivery times and potential import duties may vary depending on your location.

Order Processing

- Processing time. 1 to 2 business days.
- Business days. Monday through Friday.
- Daily cut-off. 12:00 noon Amsterdam local time (CET or CEST, as applicable).

Orders placed before the daily cut-off enter processing the same business day. Orders placed after this time enter processing on the next business day. Processing may take 1 to 2 business days before dispatch. We do not process orders on weekends or US public holidays.

Delivery Timeframes

Once processed, you can expect your order to arrive within 7 to 12 business days, depending on your location. These are estimated delivery timeframes and are additional to the processing time above. Delays may be caused by carriers, customs procedures or weather conditions.

If we cannot dispatch your order within the promised timeframe, we will notify you of the delay, provide an updated estimate and offer any cancellation and refund options required by applicable law. Estimated timeframes do not remove your statutory rights concerning late or failed delivery.

Shipment Tracking

As soon as your order is on its way, you will receive an email with a tracking number so you can monitor your delivery.

Issues With Your Order

- Damaged delivery. Did your order arrive damaged? Please contact us as soon as possible, preferably within 48 hours of delivery, at contact@shrded.co. If possible, include photos of the damage so we can resolve the issue quickly. The 48-hour request is to help us investigate promptly; it does not limit your statutory rights or make photographs a condition of those rights.
- Lost shipment. If your package appears to be lost, please let us know immediately. We will open an investigation with the carrier and arrange an appropriate solution, such as a replacement shipment or a refund where required. You do not need to pursue the carrier yourself to exercise your rights against us.

Incorrect Shipping Address

It is the customer's responsibility to provide a correct and complete shipping address at checkout. If an order cannot be delivered or is returned to us because the customer supplied an incorrect address, the following terms apply, subject to the consumer protections below:

- A 15% processing fee will be deducted from the original order amount when the customer requests a refund as a result of an incorrect address, where that deduction is permitted by applicable law. This fee covers the administrative handling, shipping and restocking costs incurred on our side.
- Where the full 15% deduction is legally permitted, the remaining 85% of the order amount will be refunded to the original payment method once the returned shipment has been received and processed. Where applicable law permits a smaller deduction or no deduction, the refund will be increased accordingly.
- Any additional costs for re-shipment to a corrected address are payable by the customer, where permitted by applicable law and agreed before re-shipment.

For UK consumers, the 15% figure is a maximum: any permitted deduction must reflect reasonable, evidenced losses actually caused by the incorrect address, taking account of costs we avoid or recover. It is not an automatic penalty. We do not charge an administration or restocking fee for exercising a statutory cancellation right. No incorrect-address fee applies where the error was caused by us or our delivery provider.

Unclaimed Packages and Failed Delivery Attempts

If a package is returned to us because it was not accepted during a delivery attempt or was not collected from a collection point within the carrier's designated timeframe, the following terms apply, subject to the consumer protections below.

Throughout the delivery process, we send multiple notifications to keep you informed, including a shipping confirmation with tracking details and updates when a delivery attempt has been made or when your package is available for collection at a collection point. It is the customer's responsibility to monitor these communications and act on them in a timely manner.

- If a package is returned to us due to non-acceptance or non-collection, the original shipping fee is non-refundable except where applicable law requires otherwise.
- To have your order re-shipped, you are required to pay the full shipping costs again before we arrange a new delivery, where permitted by applicable law and agreed in advance.
- If you instead request a refund, the original shipping costs will be deducted from the refund amount only where that deduction is legally permitted.
- Any additional costs incurred due to the return are your responsibility only to the extent they are reasonable, evidenced, caused by the failed collection or acceptance, and recoverable under applicable law. We will not charge twice for the same cost or charge you for a failure caused by us or our delivery provider.

Consumer Protections

Nothing in this policy limits your statutory rights under applicable UK law or US federal or state law. These protections take priority over any conflicting wording above.

For UK consumers, where we arrange delivery, the goods remain at our risk until you, or a person you nominate other than the carrier, takes physical possession. If you independently commission a carrier we did not offer, different risk rules apply. Our delivery investigation does not suspend any refund or other remedy that the law requires us to provide.

If you exercise a statutory right to cancel an eligible UK online purchase, we refund the standard outbound delivery charge as required by law. An upgraded delivery surcharge need not be refunded. The non-refundable shipping statements, percentage deductions and re-stocking charges above do not override those rights. Reasonable direct return postage may remain payable where we informed you of this before purchase and the law permits it.

Any delivery commitment expressly agreed with you at checkout remains applicable to your order. A later update to this policy does not retrospectively reduce your rights.

Get in Touch

Have questions about your shipment or this policy? Our customer support team is happy to help.

- Email. contact@shrded.co
- Address. Penfa LLC, 33 N Gould St, Sheridan, WY 82801, United States
- Hours. Monday to Friday, 9:00 am to 5:00 pm US Eastern Time (EST or EDT, as applicable)

This shipping policy may be updated periodically. Please check this page regularly for the most current information.